The Maritimes Region of Canada’s Department of Oceans and Fisheries  tracks thousands of fish harvesters and their vessels.  It was seeking a solution increase both compliance and the accuracy of information it received. 

TP, Poland's biggest telecommunications provider, wanted to drive growth, protect market share, retain customers, increase customer satisfaction, and provide self-service to ensure a better customer experience.

The Michigan Economic Development Corp. (MEDC) helps tourists and businesses that want to grow or relocate in Michigan. Success depends on providing fast, comprehensive and personalized service, yet its Avaya system couldn’t integrate with its Siebel CRM.

DenizBank, a leading financial institution in Turkey, needed to integrate their phone system and core banking platform with Microsoft applications; improve staff efficiency and collaboration, and increase customer satisfaction levels and enhance the customer experience.

A leading Polish bank (and part of the international UniCredit Group), the company sought to ensure market position by providing consistent customer service; improving first call resolution rates; reducing transfers and wait times; and optimizing agent productivity and resources.